Last Updated: January 12, 2026
At Expediters International Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (expediters.co.ke) and use our services.
As an ODPC Registered Data Controller in Kenya, we operate in full compliance with the Data Protection Act (2019).
1. Information We Collect
We collect information to provide better services to all our users. This includes:
- Information you provide: When you fill out our contact forms, request a quote, or sign up for our newsletter (e.g., Name, Email Address, Phone Number, Company Name).
- Automated Information: When you visit our website, we may automatically collect certain information about your device and usage through cookies and similar technologies (e.g., IP address, browser type, pages visited).
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our transport and logistics services.
- To respond to your inquiries and provide customer support.
- To send periodic marketing communications (only with your explicit consent).
- To comply with legal obligations, such as tax and transport regulations in Kenya.
3. Data Protection & Security
We implement robust technical and organizational measures to ensure a high level of security for your data, including:
- Encryption: We use SSL/TLS encryption for data transmitted through our website.
- Access Control: Only authorized personnel have access to personal data on a need-to-know basis.
- Backups: Secure backups are maintained on encrypted cloud infrastructure (OneDrive for Business).
4. Your Rights as a Data Subject
Under the Kenya Data Protection Act (2019), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request that we correct inaccurate or incomplete data.
- Erasure: Request that we delete your personal data under certain conditions.
- Objection: Object to the processing of your data for direct marketing.
To exercise any of these rights, please contact our Data Protection Office at info@expediters.co.ke.
5. Cookies and Tracking (WordPress)
Our website uses cookies to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly without cookies.
6. Third-Party Disclosures
We do not sell or trade your personal data to outside parties. We may share data with trusted third-party service providers (e.g., cloud storage, specialized consultants) who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential and compliant with the Data Protection Act.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or reporting requirements.
8. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please reach out to us:
Expediters International Ltd Plot 11D, Ngecha Close Off Rironi Rd, Tilisi Logistics Park, Tilisi, Limuru, Kenya. P.O. Box 58394-00200 Nairobi, Kenya Email: info@expediters.co.ke Tel: +254 722 206 353
